What Topics Are Covered?
The GRLC Series is a platform that can help you:
Who should attend?
Open to stakeholders in the payments ecosystem. Please note Spanish translation will be provided.
Pre-Conference Workshop: The Future of Authentication
Pre-Conference Workshop: Anti-Money Laundering, Counter Terrorism Financing and Economic Sanctions – Industry trends, Observations and Best Practices
*For customers only
Venue: Grand Ocean Terrace
Registration and Vendor Showcase
Securing Commerce in 2019
Speaker: Chris Reid, Executive Vice President, Services – North America, Mastercard
Conference Keynote - Ben Saunders
Business Insider succinctly summarized Ben Saunders’ infamous journey to the South Pole as ‘A Polar Expedition that Killed Everyone the Last Time It Was Attempted.’ Believing that ‘we can all accomplish great feats through ambition, passion, stubbornness, and refusal to quit,’ Saunders shares stories about how to rise to the challenge in front of you and thrive in the most challenging environments. From pushing past mental and physical barriers to exploring your innate inner strength, Saunders shows audiences how to embrace adversity and challenge in order to reach their true potential. When your body says quit, what makes your mind charge ahead? When the stakes are high and things go wrong, how do we remain calm and moving forward? This modern-day Shackleton takes audiences on an expedition about endurance and determination that is applicable to us all.
Keynote: Mega Trends with Euromonitor
To stay ahead of changing consumer preferences and values, companies must embrace megatrend analysis. To do this accurately, it is important to recognize the full picture and have a clear understanding of the social, economic, technological and environmental factors, which form an ever-shifting backdrop to consumer behavior. Join Euromonitor as they discuss the five drivers that are shaping megatrends today.
Speaker: An Hodgson, Head of Income and Expenditure, Euromonitor
Networking Break & Vendor Showcase
Demystifying Digital Identity
The IoT is growing rapidly, making it more than important than ever to be able to identify people and devices, quickly and accurately. We’ll hear from a panel of experts more about how the opportunities for a universally recognized digital identity to unlock, enable and simplify payment experiences for all stakeholders and how we can use this technology to reduce fraud.
Fred Fischer, Director, Business Development & Innovation, NEC Corporation of America
Bob Reany, Executive Vice President, Identity Solutions, Mastercard
Nathalie Oestmann, Senior Vice President, Global Innovation Strategy, Idemia
Moderator: Nina Nieuwoudt, Vice President, Product Development & Innovation, Mastercard
Keynote: AI Explained
Artificial Intelligence – it’s a term we have all heard of and is becoming more and more prevalent in the business world. To most, the AI world is complex and guarded by those with deep technical knowledge. But AI doesn’t have to be complicated. Decoded will help do just that – demystify the idea of machine learning and artificial intelligence, unveil cutting edge technology as it relates to security and bring to life technology for all players in the payments ecosystem.
Speaker: Greg Edwards, Head of Data Science & Content, Decoded
Winning with AI
Artificial Intelligence (AI) has been around for many years, but the role that it is playing in business today has grown exponentially. Customers will share case studies, discussing the benefits of partnership; the advantages of using Artificial Intelligence and the important role AI plays in reducing fraud and optimizing performance.
John Crum, Director, Risk Management, Walmart Canada Bank
Johan Gerber, Executive Vice President, Security & Decision Products, Mastercard
Tim Miller, Senior Vice President, Global Credit & Risk, Elavon
Moderator: Paul Trueman, Senior Vice President, Product Advancement, Mastercard
Power Talk: EMV 3DS - Where Are We Now?
As the payments landscape evolved, the industry recognized that new standards needed to be created to secure in-app transactions as well as traditional CNP ones – thus EMV 3DS was born. As we approach the deadline to be compliant , this session will hear from Mastercard on where we are now and as an industry, how we can all achieve EMV 3DS compliance.
Speaker: Dennis Gamiello, Senior Vice President, Identity Solutions, Mastercard
Reduce False Declines with Trusted Customers… How Merchants Can Share Real-time Insights with Issuers in Authorization
This discussion which will showcase partner representatives from merchants and issuers to hear first of their journey and experiences to date, ecosystem collaboration and harnessing the power of ecommerce data.
LaTrisha Cantella, Vice President, Global Payments & Transaction Risk, GoDaddy
Jeremy Olawsky, Senior Vice President, Fraud Risk Group Manager, Citibank
Moderator: Ute Miller, Senior Vice President, Cyber & Intelligence Solutions, Mastercard
PSD2 - Revolutionizing the Payments Industry
As the deadline to become PSD2 compliant in Europe approaches, the question remains – why should I care? This session will hear from Mastercard on the new players and services that will be enabled by PSD2 and the risks and opportunities that it will create as a result.
Speaker: Seckin Yilgoren, Senior Vice President, Commercialization Strategy, Mastercard
Networking Break & Vendor Showcase
From Login to Checkout - How Key Players Are Putting Authentication in the Front Seat
Sophisticated mass-scale attacks are forcing big companies to rethink their authentication strategies. From device intelligence to behavioral biometrics, big industry players are combining cutting-edge technologies to protect their valued customers and put authentication in the front seat. The session will hear from key players as they discuss their online authentication system overhaul to protect their customers and assets. From login to checkout, including EMV 3DS, this session will explore the different ways to stop account takeover and fend off tomorrow’s cyber threats.
Bernard McManus, Senior Director, Global Fraud Management and Strategy, Sony Interactive Entertainment
Ryan Wilk, Vice President, Customer Success, NuData Security
Enabling Collaborative Authentication to Maximize Consumer Experience
Having the correct authentication strategy is key to enhancing the digital consumer experience by increasing approval rates and reducing fraud while ensuring a frictionless transaction. In this session, we will hear from Latin America’s largest digital merchant and Brazil’s largest issuer on the challenges they each faced and how they ultimately decided to work together to implement new authentication methods in order to increase customer satisfaction and reduce risk across the ecosystem.
Daniel Freire, Digital Payments Superintendent, Itau Unibanco
Rafael Lichtenecker, Payments Product Manager, Mercado Livre
Iain Young, Senior Vice President, Strategy & Optimization, Mastercard
End of Day One
Cocktails and Gala Dinner
Venue: Ocean Front Deck
Coffee & Vendor Showcase
Speaker: Paul Trueman, Senior Vice President, Product Advancement, Mastercard
Day Two Keynote: Cybersecurity to Enable Your Business
Keynote Dr. Eugene Spafford, Professor – Computer Sciences, Purdue University and Mastercard Executive Simon Hunt discuss the state of cybersecurity today, the importance of management being at the forefront of championing cybersecurity and how to use it as a means to empower your business.
Simon Hunt, Executive Vice President, Cyber Security Product Innovation, Mastercard
Dr. Eugene Spafford, Professor – Computer Sciences, Purdue University
Power Talk: Threat Scan
As fraud behaviors evolve, issuer authorization networks are continually at risk. Mastercard will share insights into the types of attacks they are seeing on issuer authorization networks and more on a new solution to help prevent being the target of an attack.
Speaker: Laura Quevedo, Senior Vice President, Security & Decision Products, Mastercard
Power Talk: Decrease Operational Risk and Focus On Your Core Business
Stakeholder needs are changing to place higher value on effective solutions that measurably drive revenue up and costs down and help to extend payments functionality to new channels and devices. Mastercard will discuss capabilities to provide better oversight and management across your portfolio, to support better authorization decisions in a more complex and dynamic environment, effectively reducing exposure and fraud loss
Speaker: Wade Plummer, Vice President, Network Product, Mastercard
Networking Break & Vendor Showcase
Global Payment and Fraud Survey Findings
Join this session to learn more from the MRC on the latest fraud trends and challenges from merchants who were surveyed across the globe about their eCommerce fraud experience and mitigation practices. The survey results provide the latest industry fraud data, fraud management methods used by their peers, and a robust set of performance benchmarks that members can use to help optimize their business.
Speaker: Paul Kuykendall, CEO, Merchant Risk Council
Power Talk: New Fraud Trends
Join this session to hear about new fraud trends that Mastercard is seeing and what that means for the ecosystem and your business.
Speaker: Claire Le Gal, Senior Vice President, Fraud & Intelligence Strategy, Mastercard
The World Around Us: Fraud Insights from Regional Leaders
Fraud leaders share insights into the key drivers impacting the global fraud landscape; and share learnings that customers can apply across their business in order to effectively manage fraud and optimize performance.
Gregory Davis, Senior Vice President, Account Management & Transactional Fraud, Synchrony Financial
Paul Kuykendall, CEO, Merchant Risk Council
Neil Mowbray, Director, Fraud Analytics, Scotiabank
Moderator: John Verdschi, Senior Vice President, Customer Performance Integrity, Mastercard
Identity Crimes: Where Everyone Knows Your Name
As the payment system continues its evolution through the digital age, cardholder authentication at the application stage is a critical aspect of managing present and future risk. Personally Identifiable Information (PII) data breaches are increasing in scope and size and fraudsters are not only impersonating true cardholders, but frequently creating synthetic identities, compounding the risk. Thought leaders from Mastercard will offer perspectives regarding this growing concern and what Mastercard is doing to help protect customers identity.
John Brady, Vice President, Customer Compliance & Fraud, Mastercard
Chris Danese, Principal, Data & Services, Mastercard
Greg Saunders, Senior Vice President, Security & Decision Products, Mastercard
A Better Authorization Strategy Through Additional Data Insights
An issuers focus more on increasing approval rates, the question becomes how can I do this. With the release of EMV-3DS, additional data points during the time of authorization have been made available. With these new insights, combined with decision scoring tools, an issuer has a complete picture to better make those authorization decisions. Join this session to learn more about these data points, scoring tools and how to implement them to increase approval rates.
Ranjita Iyer, Vice President, Product Development & Innovation, Mastercard
Colin McGrath, Vice President, Market Product Management, Mastercard
Keep disputes from becoming chargebacks. Mastercard is embarking on an ambitious strategy designed to reduce chargebacks and promote prompt, efficient dispute resolution. Join this session for a deep dive discussion of changes that took place in 2018, how they impacted business and future updates.
Speaker: Brenda Hopkins, Senior Vice President, Security & Decision Products, Mastercard
The Best of Both Worlds: Convenience & Security
Merchants – both brick & mortar and online – have struggled to find the right balance between minimizing fraudulent transactions and providing consumers with a simple checkout experience. But the trade-off between security and convenience is resolved by providing merchants with a hassle-free way to adopt and implement token services. We’ll discuss Digital Enablement for Merchants, a tokenization and digitization solution to help merchants minimize fraudulent transactions and associated costs, reduce the risks and costs associated with storing real PANs, and the potential to improve approval rates.
Protecting the Cyber Ecosystem
Join this session to learn how to be proactive versus reactive in your cybersecurity strategies and how this can affect your bottom line.
Speaker: Rebecca Ledingham, Vice President, Product Development & Innovation, Mastercard
SafetyNet for Acquirers
Large-scale fraud attacks can lead to massive financial losses and reputational damage. Preventing these types of attacks is extremely important for both issuers and acquirers alike. Join this session to hear a case study from an industry player on what they have done and the tools they have implemented to protect their network against these large-scale attacks.
Speaker: Sandy Condellire, Vice President, Product Development & Innovation, Mastercard
Networking Break & Vendor Showcase
The Inner Workings of Notorious Cybergang FIN7
Successfully breaching companies in almost every state, stealing millions of customer card records from thousands of POS terminals and causing hundreds of thousands of dollars in fraud is a guaranteed way to get noticed by the FBI. This session will hear directly from the FBI agent and Mastercard who were involved in the indictment of 3 key members of the notorious FIN7 group –the syndicate responsible for these major data breaches.
Melanie Gersten, Director, Product Development & Innovation, Mastercard
Special Agent Briana L. Neumiller, FBI
Moderator: Marie Russo, Senior Vice President, Account Data Compromise. Mastercard
Fraud By Design: Live Money Laundering Demonstration
Transaction Laundering, the digital, online form money laundering is now significantly easier to commit and at much larger scales, reaching a $500 billion impact globally. Cyber criminals have transformed the way they hide illegal online businesses by expanding their digital capabilities and making it increasingly difficult for financial and legal establishments to find and combat the threats they pose. During this presentation, we will demonstrate just how easy it is to commit Money Laundering live during our presentation.
Uncovering New, Increasingly Sophisticated Patterns of Financial Crime
Over the past year we’ve seen a dramatic change in the speed and scale of fraud and money laundering, as well as the emergence of new patterns of illicit behaviour. We’ll share with you the latest insights from the world’s only live network-level money laundering solution, including: latest emerging types fraud and scams, the dramatic increase in the speed at which illicit funds are dispersed and wow technology is being employed both by the fraudsters and those trying to stop them.
Closing Remarks & End of Conference
Post-Conference Workshop: The Fraud Simulator
Post-Conference Workshop: Mastercard’s Dispute Resolution Initiative
Post-Conference Workshop: Cybercrime & Payments Security
The Future of Authentication 9:00AM – 4:00PM
Anti-Money Laundering, Counter Terrorism Financing and Economic Sanctions – Industry trends, Observations and Best Practices 1:30PM – 5:00PM
*For customers only
Welcome Reception 6:30PM – 8:30PM
Gala Dinner 6:30PM – 9:30PM
MAY 7 – 8 General Conference Sessions
*Spanish translation will be provided throughout general session*
The Fraud Simulator 8:30AM – 12:30PM
Mastercard’s Dispute Resolution Initiative 9:00AM – 3:00PM
Cybercrime & Payments Security 9:00AM – 4:00PM
The Westin Hilton Head Island Resort & Spa
Two Grasslawn Avenue
Hilton Head Island, SC
Mastercard Negotiated Rate: $220/night (+ taxes)
Hotel Information: The Westin Hilton Head Island & Resort
Check-in: 4:00 PM
Check-out: 12:00 PM
Mastercard Negotiated Rate: $220/night (+ tax)
Guaranteed room rate is available until April 12, 2019. After this date, reservation rate and availability will be at the discretion of the hotel.
At this time, the hotel is sold out on both Thursday and Friday nights. Recommended hotels nearby include:
Please Note: Attendees are responsible for their own hotel reservations, payment for their transportation, hotel accommodations and incidentals.
The Westin Hilton Head Island is conveniently located near both Hilton Head Island Airport (HHI) and Savannah/Hilton Head Int’l Airport (SAV).
Expanded service to Hilton Head Island Airport from Washington D.C., Chicago and New York is now available. For more information on American Airlines flights, click here. For United Airlines flights, click here. From Hilton Head Airport, the Westin is roughly a 10 minute drive.
Flying into Savannah (SAV)? Choose from eight different airlines offering non-stop service from a variety of major cities. Click here for a quick glance of all direct flights to Savannah/Hilton Head Int’l. Airport. The airport is roughly 40 mins from the hotel and shuttle and car service can be pre-arranged prior to your arrival to, or departure. Taxi service may also be arranged from several cab companies, including Yellow Taxi. Ride share services such as Uber and Lyft are also available.
Ride with Lyft! Receive a discount code for $20 off your ride to/from the Savannah or Hilton Head Airport(s). Please email us at firstname.lastname@example.org for your complimentary code. (*Please note there are a limited number of ride passes available; passes will be subject to availability)
Business casual is appropriate for all conference sessions, Welcome Reception and Gala Dinner.
Average weather in Hilton Head in May is around 80°F during the day and 62°F at night.