What Topics Are Covered?
The GRLC Series is a platform that can help you:
Who should attend?
Open to stakeholders in the payments ecosystem. Please note Spanish translation will be provided.
Mastercard Golf Outing
Pre-Conference Workshop: The Future of Authentication
Pre-Conference Workshop: Anti-Money Laundering, Counter Terrorism Financing and Economic Sanctions – Industry trends, Observations and Best Practices
*For customers only
Venue: Grand Ocean Terrace
Registration and Vendor Showcase
Securing Commerce in 2019
Speaker: Chris Reid, Executive Vice President, Services – North America, Mastercard
Conference Keynote: Thriving in Challenging Elements
Business Insider succinctly summarized Ben Saunders’ infamous journey to the South Pole as ‘A Polar Expedition that Killed Everyone the Last Time It Was Attempted.’ Believing that ‘we can all accomplish great feats through ambition, passion, stubbornness, and refusal to quit,’ Saunders shares stories about how to rise to the challenge in front of you and thrive in the most challenging environments. From pushing past mental and physical barriers to exploring your innate inner strength, Saunders shows audiences how to embrace adversity and challenge in order to reach their true potential. When your body says quit, what makes your mind charge ahead? When the stakes are high and things go wrong, how do we remain calm and moving forward? This modern-day Shackleton takes audiences on an expedition about endurance and determination that is applicable to us all.
Keynote: Mega Trends with Euromonitor
To stay ahead of changing consumer preferences and values, companies must embrace megatrend analysis. To do this accurately, it is important to recognize the full picture and have a clear understanding of the social, economic, technological and environmental factors, which form an ever-shifting backdrop to consumer behavior. Join Euromonitor as they discuss the five drivers that are shaping megatrends today.
Speaker: An Hodgson, Head of Income and Expenditure, Euromonitor
Networking Break & Vendor Showcase
Mastercard Xperience Center: AI Express / Universal Identifier
Demystifying Digital Identity
The IoT is growing rapidly, making it more than important than ever to be able to identify people and devices, quickly and accurately. We’ll hear from a panel of experts more about how the opportunities for a universally recognized digital identity to unlock, enable and simplify payment experiences for all stakeholders and how we can use this technology to reduce fraud.
Megan Heinze, President, Idemia
Andrew Nash, Vice President, Consumer Identity, Capital One
Bob Reany, Executive Vice President, Identity Solutions, Mastercard
Moderator: Nina Nieuwoudt, Vice President, Product Development & Innovation, Mastercard
Keynote: AI Explained
Artificial Intelligence – it’s a term we have all heard of and is becoming more and more prevalent in the business world. To most, the AI world is complex and guarded by those with deep technical knowledge. But AI doesn’t have to be complicated. Decoded will help do just that – demystify the idea of machine learning and artificial intelligence, unveil cutting edge technology as it relates to security and bring to life technology for all players in the payments ecosystem.
Speaker: Greg Edwards, Head of Data Science & Content, Decoded
Winning with AI
Artificial Intelligence (AI) has been around for many years, but the role that it is playing in business today has grown exponentially. Customers will share case studies, discussing the benefits of partnership; the advantages of using Artificial Intelligence and the important role AI plays in reducing fraud and optimizing performance.
John Crum, Director, Risk Management, Walmart Canada Bank
Johan Gerber, Executive Vice President, Security & Decision Products, Mastercard
Tim Miller, Senior Vice President, Global Credit & Risk, Elavon
Moderator: Paul Trueman, Senior Vice President, Product Advancement, Mastercard
With the digital consumer journey being of utmost importance, panelists will discuss how technologies like passive biometrics, AI and digital standards along with the new real-time insights to provide merchants and card issuers with ability to more easily identify and stop potentially fraudulent purchases and false declines, maintaining a positive consumer experience.
Akli Adjaoute, CEO, Brighterion
Christopher Bailey, CEO, NuData Security
Andre Edelbrock, CEO, Ethoca
Moderator: Johan Gerber, Executive Vice President, Security & Decision Products, Mastercard
The Consumer Experience: Friction Free?
This Power Talk will dive into Secure Remote Commerce , the emerging standard that tokenizes online data, geared toward interoperability and standard interfaces. Consumers can be free from mundane and repetitive data entry and merchants can suffer fewer abandoned carts.
Speaker: Elliott Goldenberg, Vice President, Products, Mastercard
Power Talk: EMV 3DS - Where Are We Now?
As the payments landscape evolved, the industry recognized that new standards needed to be created to secure in-app transactions as well as traditional CNP ones – thus EMV 3DS was born. As we approach the deadline to be compliant , this session will hear from Mastercard on where we are now and as an industry, how we can all achieve EMV 3DS compliance.
Speaker: Dennis Gamiello, Senior Vice President, Identity Solutions, Mastercard
From Login to Transaction- How Key Players Are Putting Authentication in the Front Seat
Sophisticated mass-scale attacks are forcing big companies to rethink their authentication strategies. From device intelligence to behavioral biometrics, big industry players are combining cutting-edge technologies to protect their valued customers and put authentication in the front seat. The session will hear from key players as they discuss their online authentication system overhaul to protect their customers and assets. From login to transaction, including EMV 3DS, this session will explore the different ways to stop account takeover and fend off tomorrow’s cyber threats.
Michael Chang, Vice President, Wholesale Authentication, Fraud & External Threat, Wells Fargo
Bernard McManus, Senior Director, Global Fraud Management and Strategy, Sony Interactive Entertainment
Ryan Wilk, Vice President, Customer Success, NuData Security
Networking Break & Vendor Showcase
Mastercard Xperience Center: Universal Identifier / Connected Intelligence
Enabling Collaborative Authentication to Maximize Consumer Experience
Having the correct authentication strategy is key to enhancing the digital consumer experience by increasing approval rates and reducing fraud while ensuring a frictionless transaction. In this session, we will hear from Latin America’s authentication and digital security experts on the challenges faced by merchants and issuers in the region and how the ecosystem has evolved to collaborate and implement new authentication methods in order to increase customer satisfaction and reduce risk to their consumers.
Jorge Arbesu-Cardona, Product Management, Mastercard
Andres Gonzales, Director, Cyber & Intellilgence Solutions, Mastercard
Iain Young, Senior Vice President, Strategy & Optimization, Mastercard
PSD2 - Revolutionizing the Payments Industry
As the deadline to become PSD2 compliant in Europe approaches, the question remains – why should I care? This session will hear from Mastercard on the new players and services that will be enabled by PSD2 and the risks and opportunities that it will create as a result.
Speaker: Seckin Yilgoren, Senior Vice President, Commercialization Strategy, Mastercard
Reduce False Declines with Trusted Customers… How Merchants Can Share Real-time Insights with Issuers in Authorization
This discussion which will showcase partner representatives from merchants and issuers to hear first of their journey and experiences to date, ecosystem collaboration and harnessing the power of ecommerce data.
Stu Dwyer, Director of Payments, Microsoft
Jeremy Olawsky, Senior Vice President, Fraud Risk Group Manager, Citibank
Moderator: Patrick Kelly, Director, Market Product Management, Mastercard
End of Day One
Cocktails and Gala Dinner
Venue: Ocean Front Deck
Coffee & Vendor Showcase
Speaker: Paul Trueman, Senior Vice President, Product Advancement, Mastercard
Day Two Keynote: Cybersecurity to Enable Your Business
Keynote Dr. Eugene Spafford, Professor – Computer Sciences, Purdue University and Mastercard Executive Simon Hunt discuss the state of cybersecurity today, the importance of management being at the forefront of championing cybersecurity and how to use it as a means to empower your business.
Simon Hunt, Executive Vice President, Cyber Security Product Innovation, Mastercard
Dr. Eugene Spafford, Professor – Computer Sciences, Purdue University
Power Talk: Threat Scan
As fraud behaviors evolve, issuer authorization networks are continually at risk. Mastercard will share insights into the types of attacks they are seeing on issuer authorization networks and more on a new solution to help prevent being the target of an attack.
Speaker: Laura Quevedo, Senior Vice President, Security & Decision Products, Mastercard
Power Talk: Decrease Operational Risk and Focus On Your Core Business
Stakeholder needs are changing to place higher value on effective solutions that measurably drive revenue up and costs down and help to extend payments functionality to new channels and devices. Mastercard will discuss capabilities to provide better oversight and management across your portfolio, to support better authorization decisions in a more complex and dynamic environment, effectively reducing exposure and fraud loss
Speaker: Wade Plummer, Vice President, Network Product, Mastercard
Networking Break & Vendor Showcase
Mastercard Xperience Center: AI Express / Threat Scan
Global Payment and Fraud Survey Findings
Join this session to learn more from the MRC on the latest fraud trends and challenges from merchants who were surveyed across the globe about their eCommerce fraud experience and mitigation practices. The survey results provide the latest industry fraud data, fraud management methods used by their peers, and a robust set of performance benchmarks that members can use to help optimize their business.
Speaker: Paul Kuykendall, CEO, Merchant Risk Council
Power Talk: New Fraud Trends
Join this session to hear about new fraud trends that Mastercard is seeing and what that means for the ecosystem and your business.
Speaker: Claire Le Gal, Senior Vice President, Fraud & Intelligence Strategy, Mastercard
The World Around Us: Fraud Insights from Regional Leaders
Fraud leaders share insights into the key drivers impacting the global fraud landscape; and share learnings that customers can apply across their business in order to effectively manage fraud and optimize performance.
Gregory Davis, Senior Vice President, Account Management & Transactional Fraud, Synchrony Financial
Paul Kuykendall, CEO, Merchant Risk Council
Neil Mowbray, Director, Fraud Analytics, Scotiabank
Moderator: John Verdschi, Senior Vice President, Customer Performance Integrity, Mastercard
Identity Crimes: Where Everyone Knows Your Name
As the payment system continues its evolution through the digital age, cardholder authentication at the application stage is a critical aspect of managing present and future risk. Personally Identifiable Information (PII) data breaches are increasing in scope and size and fraudsters are not only impersonating true cardholders, but frequently creating synthetic identities, compounding the risk. Thought leaders from Mastercard will offer perspectives regarding this growing concern and what Mastercard is doing to help protect customers identity.
John Brady, Vice President, Customer Compliance & Fraud, Mastercard
Chris Danese, Principal, Data & Services, Mastercard
Greg Saunders, Senior Vice President, Security & Decision Products, Mastercard
A Better Authorization Strategy Through Additional Data Insights
An issuers focus more on increasing approval rates, the question becomes how can I do this. With the release of EMV-3DS, additional data points during the time of authorization have been made available. With these new insights, combined with decision scoring tools, an issuer has a complete picture to better make those authorization decisions. Join this session to learn more about these data points, scoring tools and how to implement them to increase approval rates.
Ranjita Iyer, Vice President, Product Development & Innovation, Mastercard
Colin McGrath, Vice President, Market Product Management, Mastercard
Reduce Friction and Costs Associated to Disputes
Today’s consumers expect to be able to make purchases when they want, how they want, knowing they are both protected and have full clarity into their own transactions. This includes their ability to easily identify, get more information about and manage potentially fraudulent charges on their accounts. When fraud and disputes do occur, they create a painful experience for consumers and a costly, complicated process for banks and businesses involved. This discussion will showcase partner representatives that are all working toward a common goal to reduce the rising costs and friction of disputes and chargebacks through the power of collaboration.
Brad Dillahunty, Vice President, Product Development & Innovation, Mastercard
Paul Fenton, Vice President, Account Recovery, Case Management & Document Services, PSCU
Jason Howard, Executive Vice President, Sales, Ethoca
Moderator: Brenda Hopkins, Senior Vice President, Security & Decision Products, Mastercard
Effectively Battling Fraud
Get the latest ‘top 10’ of what not to miss when addressing fraud in your systems. Hear case studies and insights from fraud experts on how to successfully address fraud and ensure the right parameters are in place.
Keith Groves, Vice President, Franchise Customer Engagement & Performance, Mastercard
Carmen Honacker, Sr. Manager, Global Fraud Strategy, Sony Interactive Entertainment
Autism and Cybercrime
A significant number of cyber-offenders present with autistic spectrum disorders. It is important to understand the nuances of the behaviors. This presentation will educate all people involved in the cybercrime environment to understand persons who may present spectrum issues both as offenders, victims and employees and how to harness the skills of this unique sector.
Speaker: Rebecca Ledingham, Vice President, Product Development & Innovation, Mastercard
SafetyNet for Acquirers
Large-scale fraud attacks can lead to massive financial losses and reputational damage. Preventing these types of attacks is extremely important for both issuers and acquirers alike. Join this session to hear a discussion with an industry player, along with a leader in cybersecurity, providing insights into how criminals are accessing merchant websites to carry out attacks and how this impacts acquirers and their merchants and what Mastercard is doing to help drive awareness.
Sandy Condellire, Vice President, Product Development & Innovation, Mastercard
Jeremy Coram, Business Development Director; Strategic Accounts, Foregenix
Veronika Flannigan, Vice President, Payment Network Compliance, Wells Fargo
Networking Break & Vendor Showcase
Mastercard Xperience Center: ID Theft Protection / Fraud and Loss Database
The Inner Workings of Notorious Cybergang FIN7
Successfully breaching companies in almost every state, stealing millions of customer card records from thousands of POS terminals and causing hundreds of thousands of dollars in fraud is a guaranteed way to get noticed by the FBI. This session will hear directly from the FBI agent and Mastercard who were involved in the indictment of 3 key members of the notorious FIN7 group –the syndicate responsible for these major data breaches.
Melanie Gersten, Director, Product Development & Innovation, Mastercard
Special Agent Briana L. Neumiller, FBI
Moderator: Marie Russo, Senior Vice President, Account Data Compromise. Mastercard
The New Age of Money Laundering - How to Launder 20K in Less Than 20 Minutes
Money laundering used to be an effort-intensive crime to commit. One needed a physical storefront, knowledge of how to run a legitimate business and a significant amount of money upfront. Today, transaction laundering; the digital, online form of money laundering, is significantly easier to execute. As many as 10% of e-commerce sites that process payments through registered merchants are unknown, hidden entities that have bypassed all KYC checks. Join this live demo to see just how easy it is to launder $20,000 as we walk through a case of a ‘known merchant’ who has passed initial compliance and identity checks. And learn how to stop it and protect your ecosystem.
Speaker: Noam Rabinovich, CTO, EverCompliant
Uncovering New, Increasingly Sophisticated Patterns of Financial Crime
Over the past year we’ve seen a dramatic change in the speed and scale of fraud and money laundering, as well as the emergence of new patterns of illicit behaviour. We’ll share with you the latest insights from the world’s only live network-level money laundering solution, including: latest emerging types fraud and scams, the dramatic increase in the speed at which illicit funds are dispersed and wow technology is being employed both by the fraudsters and those trying to stop them.
Speaker: David Rich, Executive Vice President, Vocalink Services
Closing Remarks & End of Conference
Post-Conference Workshop: The Fraud Simulator
Post-Conference Workshop: Mastercard’s Dispute Resolution Initiative
Post-Conference Workshop: Cybercrime & Payments Security
Mastercard Golf Outing
The Future of Authentication 9:30AM – 4:00PM
Anti-Money Laundering, Counter Terrorism Financing and Economic Sanctions – Industry trends, Observations and Best Practices 1:30PM – 5:00PM
*For customers only
Welcome Reception 6:30PM – 8:30PM
Gala Dinner 6:30PM – 9:30PM
MAY 7 – 8 General Conference Sessions
*Spanish translation will be provided throughout general session*
The Fraud Simulator 8:30AM – 12:30PM
Mastercard’s Dispute Resolution Initiative 9:00AM – 3:00PM
Cybercrime & Payments Security 9:00AM – 4:00PM
The Westin Hilton Head Island Resort & Spa
Two Grasslawn Avenue
Hilton Head Island, SC
Hotel Information: The Westin Hilton Head Island & Resort
Check-in: 4:00 PM
Check-out: 12:00 PM
At this time, the hotel negotiated room block has ended. If you are in need of a room – please reach out to the hotel directly or find a list below of near-by options:
Please Note: Attendees are responsible for their own hotel reservations, payment for their transportation, hotel accommodations and incidentals.
The Westin Hilton Head Island is conveniently located near both Hilton Head Island Airport (HHI) and Savannah/Hilton Head Int’l Airport (SAV).
Expanded service to Hilton Head Island Airport from Washington D.C., Chicago and New York is now available. For more information on American Airlines flights, click here. For United Airlines flights, click here. From Hilton Head Airport, the Westin is roughly a 10 minute drive.
Flying into Savannah (SAV)? Choose from eight different airlines offering non-stop service from a variety of major cities. Click here for a quick glance of all direct flights to Savannah/Hilton Head Int’l. Airport. The airport is roughly 40 mins from the hotel and shuttle and car service can be pre-arranged prior to your arrival to, or departure. Taxi service may also be arranged from several cab companies, including Yellow Taxi. Ride share services such as Uber and Lyft are also available.
Ride with Lyft! Receive a discount code for $20 off your ride to/from the Savannah or Hilton Head Airport(s). Please email us at email@example.com for your complimentary code. (*Please note there are a limited number of ride passes available; passes will be subject to availability)
Business casual is appropriate for all conference sessions, Welcome Reception and Gala Dinner.
Average weather in Hilton Head in May is around 80°F during the day and 62°F at night.