The Mastercard Fraud Recover/Chargeback Review Process is a comprehensive analysis of the customer’s fraud recovery and chargeback performance bench-marked against country and regional peers. A two-day onsite review is conducted by Mastercard staff in collaboration with the customer and involves employee meetings and a walk through of the customer’s procedures and daily activities. Upon completion of the onsite review, key findings are shared prior to the formal submission of the report within the month. The report contains key findings, recommendations, and a project plan to track the implementation of recommendations.
In addition, the FMP provides industry best practices to support business growth by enhancing the overall operational efficiency and profitability of the issuing and acquiring portfolio while maintaining losses at an acceptable level.
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