The 2015 Chargeback Changes module provides the customer with a high level overview of the chargeback-related changes that become effective in 2015. This informative module provides customers associated with chargeback processing with helpful information so they are aware of the upcoming 2015 chargeback procedural and rules changes.View Now
Mastercard is committed to preserving the integrity of the payment system and that of its brand and its customers’ brands. The Business Risk Assessment and Mitigation (BRAM) Compliance Program works to address illegal and brand damaging activity.View Now
Mastercard places great importance on the accuracy and integrity of transaction data that flows across its network. The Data Integrity Program monitors transaction details to ensure accurate and clean data. These efforts inform authorization decisions, reduce exception processing and improve cardholder service capabilities. This module presents an overview of the Data Integrity program and the benefits it brings to the network.View Now
Mastercard processes billions of transactions across its network every year in a manner that is safe, secure and efficient for all participants. A very small percentage of these transactions are the subject of dispute and require resolution via the Mastercard Dispute Resolution Management process. Mastercard has published a Chargeback Guide which articulates a set of standards that our customers can use as a framework for their operations. This module presents a high-level overview of the chargeback process at MasterCard.View Now
DCC is a service provided by Acquirers and their Merchants which offers the Cardholder the option of paying in their domestic billing currency when making an overseas transaction. This requires transparency – ensuring that all relevant information is available to the Cardholder at the point of sale to allow them to make an informed decision on whether to accept or decline the DCC offer. Please note that while DCC is not a service that Mastercard provides, we have a devised set of rules and regulations for any Provider, Acquirer, or Merchant offering DCC, combined with a Compliance Program aimed to monitor adherence.
Mastercard is committed to preserving the integrity of the payment system and that of its brand and its customers’ brands. The Excessive Chargeback Program (ECP) Compliance Program monitors monthly merchant chargeback-to-transaction ratios.View Now
Mastercard is committed to preserving the integrity of the payment system and that of its brand and its customers’ brands. The Issuer Monitoring Program (IMP) Compliance Program is designed to evaluate fraud, authorization and chargeback metrics to identify issuers that may not be adequately monitoring their portfolios for risk.View Now
Mastercard is committed to preserving the integrity of the payment system and that of its brand and its customers’ brands. The Member Alert to Control High-Risk Merchants (MATCH) Compliance Program provides acquirers the ability to review certain merchant risk information before entering into a merchant agreement.View Now
Selecting a Merchant Service Provider can be a challenging decision as there are many factors to consider. This module outlines proactive steps merchants can take to help them select the right service provider for their needs.View Now
Mastercard created the Payment Facilitator model as an optional acquiring model that allows a payment facilitator to accept Mastercard and/or Maestro transactions on behalf of multiple smaller merchants called sub-merchants. The model is a cost effective way to offer Mastercard card acceptance to merchants with very low transaction frequency and/or volume.
Mastercard is committed to preserving the integrity of the payment system and that of its brand and its customers’ brands. Mastercard’s Questionable Merchant Audit Program (QMAP) Compliance Program was created to investigate merchants that may be engaging in collusive or otherwise fraudulent activity.
In today’s fast-paced world of global commerce, MasterCard’s rules provide direction for business and operational imperatives to all participants in our payment network. Our rules and other standards are based on principles that enable rapid evolution of global commerce, while protecting the integrity of the network and the brand for all stakeholders. This module explains what the rules and other standards are, why we have them, and the principles that they support.View Now
Mastercard is committed to preserving the integrity of the payment system and that of its brand and its customers’ brands. To that end, we work proactively and collaboratively with customers to grow business while minimizing risk through Mastercard’s global Compliance Programs. The System to Avoid Fraud Effectively (SAFE) ensure issuers are timely and appropriately report fraud data.View Now
The Ever Changing Approach to Fraud:
With evolving technology, the concept many issuers hold of recovering fraud has radically changed. Where issuers used to rely on the fraud chargeback, issuers should now be relying on the authorization to avoid fraud and make the system better for all parties. This presentation will explain why the fraud chargeback has little relevance in the current processing environment and provide information on tools that aid in authorization processing to avoid fraud.
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It is important for merchants, large and small, to understand their chargeback rights. The following module articulates ten helpful ways merchants can minimize risk of chargebacks and best position themselves to respond to a chargeback request.View Now