InConversation Webinars

Chargebacks & Disputes During COVID-19: Anchoring Trust in Uncertain Times

Event Date: Tuesday May 5, 2020 | 11:00AM EST

In our first webinar of the series, join Johan Gerber (Mastercard), Andre Edelbrock (Ethoca), and Scott Wels (easyJet) as they walk through the ways merchants can effectively relieve the burden from chargebacks, disputes and fraud during Covid-19 and beyond, and what Mastercard is doing to help.

In this presentation, attendees will:

  • See the latest statistics and projections related to disputes, chargebacks and fraud in the Covid-19 era
  • Hear what one merchant fraud and chargeback expert on the ‘front-lines’ is doing to manage the situation
  • Discover the steps Mastercard has taken to help merchants ease the strain
  • Explore how collaborative network solutions like Ethoca work to fight fraud and chargebacks

Scott Wels, Revenue Protection Manager, easyJet
Andre Edelman, CEO, Ethoca
Moderator: Johan Gerber, EVP, Cyber & Security Products

Cybercrime, Crisis, and Pandemics

Event Date: Wednesday May 13, 2020 | 11:00 AM EST

With COVID-19 forcing citizens to remain inside, businesses are turning to teleworking arrangements for their employees. Cyber criminals have been quick to pivot their techniques to target vulnerable entities. There have been numerous reports of increased phishing attempts, ransomware attacks, fake email and text message communications, and even the sale of fraudulent treatments for the virus. All these activities enrich the criminals and further inflict harm on society already in a vulnerable predicament.  For this reason, it is crucial, that while navigating this new reality, organizations remain vigilant in their cyber hygiene, adhering to best practices, and remaining apprised of the latest tactics, techniques and procedures leveraged by attackers. 

Target Speaker(s):
Kelly White, CEO, RiskRecon
Rebecca Ledingham, VP, Cybersecurity Products
Melanie Gersten, Director, Cybersecurity Products

Assessing Today’s Credit Risk and Mitigating Tomorrow’s Delinquency with AI

Event Date: Wednesday May 20,2020 | 11:00AM EST

It’s important for banks to have a comprehensive understanding of their customers, allowing them to effectively meet their customer needs. Having the foresight to intervene at the right time to help a customer is first and foremost on bankers’ minds. During our credit risk webinar with Brian Riley, Director, Credit Advisory Service, Mercator, Mastercard’s Amyn Dhala, Vice President, Global Product Management, AI Express, will show you how artificial intelligence can mitigate credit risk and help improve the customer experience so banks can provide customers with the services they need, when they need them.


Realising Healthcare Services Through Digital Identity

Event Date: Wednesday May 27, 2020 | 15:00 – 16:00 BST

In the “new normal” era we face, industry leaders across public and private sectors unpack how digital identity can foster the shift of day-to-day healthcare needs to digital channels by bringing together personal health data, empowering doctors to provide ‘telemedicine’ and effectively implementing services such as contact-tracing. Meeting individuals’ needs in this digital era requires collaboration from all parties involved. Working together, we can accomplish what is impossible alone: convenient, secure, smart digital interactions that work better for everyone.

Enhancing Approval Rates: Best Practices in an Accelerated eCommerce Environment

Event Date: Wednesday May 27, 2020 | 11:00AM EST

As eCommerce adoption is rapidly changing,  our panel will discuss a holistic approach to optimizing approval rates covering insight based decisioning and dynamic lifecycle management. Hear from experts on proven approaches to this importance and changing challenge.

Diego Szteinhendler, SVP, Business Development, Mastercard
Frank Lam Sr., Manager, Payments Fraud Strategy, The Home Depot
Iain Young, SVP, Cyber & Intelligence, Mastercard

How are your good and bad users behaving during COVID?

Event Date: Wednesday June 3, 2020 | 11:00AM EST

The new normal is drastically changing the way legitimate users behave online and how bad actors target their victims. As physical stores and bank branches close their doors temporarily, users move to the internet for goods, services, and entertainment. Similarly, bad actors craft attacks to mislead users and steal credentials for subsequent fraud. Behavioral analytics and passive biometrics expose how bad actors leverage user data in sophisticated attacks that often go unnoticed. This session will take you through the online traffic changes across industries, the attacks stemming from these changes, and how to prevent them.

Key Takeaways: 
How online user activity is changing across industries.
What COVID-related attacks are entering the scene.
How you can prevent today’s sophisticated attacks looking at their behavior

Magali Vandervorst, Manager, Area Marketing, NuData Security
Robert Capps, VP, Business Development, Mastercard

Retail payment fraud: stopping the scammers

Event Date: Wednesday June 10, 2020 | 11:00AM EST

Retail payment fraud is on the rise around the world, and bad actors have been quick to leverage the global pandemic to scam people into sending them money. The amounts involved can be considerable, and the impact on victims life-changing and devastating.

Given the complexity and speed associated with fraud on retail bank account-based payments, a new approach is required when looking for a solution. And AI – being leveraged by the industry in the fight against financial crime around the world – holds the key.

  • Gain insight into how scammers are using sophisticated social engineering to dupe people into sending them their money – and why this type of fraud has become such an issue
  • Understand why retail payment fraud differs from card fraud – and why, therefore, a different approach is needed to tackle the issue
  • Learn how AI-based solutions are effectively tackling account-based payment fraud

Steve Ledford, SVP Products and Strategy, The Clearing House
Trace Fooshée, Senior Analyst, Aite Group
David Rich, EVP, Vocalink Services and Analytics