InConversation Webinars

Global Fraud Trends and Insights

Welcome to our Global Fraud Trends quarterly webinar series. These on-demand complimentary webinars contain a subset of the information we share at the Global Risk Leadership Conferences and provide quarterly updates on global fraud trends as observed by Mastercard on Mastercard products and volumes.

Chargebacks & Disputes During COVID-19: Anchoring Trust in Uncertain Times

Event Date: Tuesday May 5, 2020 | 11:00AM EST

In our first webinar of the series, join Johan Gerber (Mastercard), Andre Edelbrock (Ethoca), and Scott Wels (easyJet) as they walk through the ways merchants can effectively relieve the burden from chargebacks, disputes and fraud during Covid-19 and beyond, and what Mastercard is doing to help.

Cybercrime, Crisis, and Pandemics

Event Date: Wednesday May 13, 2020 | 11:00 AM EST

With COVID-19 forcing citizens to remain inside, businesses are turning to teleworking arrangements for their employees. Cyber criminals have been quick to pivot their techniques to target vulnerable entities. There have been numerous reports of increased phishing attempts, ransomware attacks, fake email and text message communications, and even the sale of fraudulent treatments for the virus.

Assessing Today’s Credit Risk and Mitigating Tomorrow’s Delinquency with AI

Event Date: Wednesday May 20,2020 | 11:00AM EST

It’s important for banks to have a comprehensive understanding of their customers, allowing them to effectively meet their customer needs. Having the foresight to intervene at the right time to help a customer is first and foremost on bankers’ minds. (more…)

Enhancing Approval Rates: Best Practices in an Accelerated eCommerce Environment

Event Date: Wednesday May 27, 2020 | 11:00AM EST

As eCommerce adoption is rapidly changing,  our panel will discuss a holistic approach to optimizing approval rates covering insight based decisioning and dynamic lifecycle management. Hear from experts on proven approaches to this importance and changing challenge.


Realising Healthcare Services Through Digital Identity

Event Date: Wednesday May 27, 2020 | 15:00 – 16:00 BST

In the “new normal” era we face, industry leaders across public and private sectors unpack how digital identity can foster the shift of day-to-day healthcare needs to digital channels by bringing together personal health data, empowering doctors to provide ‘telemedicine’ and effectively implementing services such as contact-tracing. (more…)

How are your good and bad users behaving during COVID?

Event Date: Wednesday June 3, 2020 | 11:00AM EST

The new normal is drastically changing the way legitimate users behave online and how bad actors target their victims. As physical stores and bank branches close their doors temporarily, users move to the internet for goods, services, and entertainment. Similarly, bad actors craft attacks to mislead users and steal credentials for subsequent fraud. (more…)

Retail Payment Scams: Stopping the Fraudsters

Event Date: Wednesday June 10, 2020 | 11:00AM EST

Retail payment fraud is on the rise around the world, and bad actors have been quick to leverage the global pandemic to scam people into sending them money. The amounts involved can be considerable, and the impact on victims life-changing and devastating. (more…)