Provides the reasoning behind chargeback rules and procedures. Gives guidance and hands-on practice in making accurate decisions on even the most problematic disputes. This two-day course covers chargeback reason codes and related issues, as well as identifying some new or upcoming changes to the chargeback rules. Case studies are also used to illustrate chargeback situations in a practical context and specific chargeback processing requirements are reviewed in detail. The course is designed for chargeback analysts with at least six months of experience.
This training is focused towards chargeback specialists, chargeback managers, and customer service representatives with cardholder or merchant responsibility, or both. This seminar is not open to merchants or cardholders. Must be a Mastercard customer with a billable ICA.
All presentations will be delivered in English.
Business casual is appropriate for all course sessions.
Course Fee: $900
Course Duration: 2 Days
Cancellation by Global Risk Leadership: Mastercard Global Risk Leadership reserves the right to cancel this event if an insufficient number of persons register. In that occurrence, Mastercard will make reasonable effort to notify each registered participant as much in advance as possible via the email address provided by the participant when registering. Mastercard will make a final determination two weeks prior to the start of the event.
Mastercard is not responsible for the reimbursement of travel expenses due to the cancellation of an event.
Cancellation by a Registrant: All cancellations are required to be made in writing to firstname.lastname@example.org. Cancellations submitted ten business days prior to the start of the event will receive a 100% refund of the registration fees. No refunds will be issued for cancellations that occur after ten business days. “No show” registrants will be charged the full registration fee.
Registrants who are unable to attend, may send a replacement attendee. It is the responsibility of the original registrant to notify Mastercard, in writing three business days prior to the event confirming that they will not be able to attend and would like to send a replacement from the same organization.
Mastercard Attendance Policy: Mastercard reserves the right to restrict registration.